Privacy Policy

Joint Success Personal Training

Last updated: 6 May 2026

 

1. Who We Are

This Privacy Policy explains how Joint Success (“we”, “us”, “our”) collects, uses, and protects your personal data in connection with our personal training services, website, and online programme.

Data Controller: Joint Success Personal Training

Contact: Please contact us via the enquiry form on our website or by the email address provided at the point of booking.

If you have any questions about how we handle your data, you can contact us at any time using the details above.

 

2. What Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

2.1 Information you provide directly

Name, email address, and telephone number (via contact or booking forms)

Health and fitness information, including details of joint pain, mobility issues, injuries, medical history, and fitness goals (via health questionnaires and consultations)

Payment information (processed securely through our third-party payment provider — we do not store card details)

Correspondence you send us, including enquiry form submissions and emails

Feedback, testimonials, or case study information you choose to share with us

2.2 Information collected automatically

Website usage data (pages visited, time on site, referral source) via cookies and analytics tools

Device and browser information

IP address

2.3 Special category data

Health information is classified as special category data under UK GDPR. We collect this only where it is necessary to provide a safe and effective personal training service and with your explicit consent.

 

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract performance — to fulfil a booking or deliver a service you have requested

Legitimate interests — to respond to enquiries, improve our services, and manage our business, where this does not override your rights

Explicit consent — for health and special category data, and for sending marketing communications

Legal obligation — where we are required to retain records by law (e.g. financial records)

 

4. How We Use Your Data

We use the personal data we collect for the following purposes:

Delivering personal training sessions, group classes, and the online programme

Creating and managing your booking and client account

Assessing your health and fitness needs to provide appropriate, safe instruction

Processing payments for services

Communicating with you about your programme, appointments, or enquiries

Sending you relevant updates, offers, or content (only where you have opted in)

Improving our website and services through analytics

Complying with any legal obligations that apply to us

We will not use your data for any purpose incompatible with the purposes listed above without first obtaining your consent.

 

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

Our website platform (Wix) for the purposes of hosting, bookings, payments, and email communications — Wix acts as a data processor on our behalf and operates under its own privacy protections

Payment processors, for the secure processing of transactions

Email marketing service providers, where you have opted in to receive communications

Analytics providers (such as Google Analytics), in anonymised or aggregated form

Professional advisers (e.g. accountants, legal advisers), where required

Regulatory or law enforcement bodies, where we are required to do so by law

Where third parties act as data processors on our behalf, we ensure they handle your data securely and in accordance with UK GDPR.

 

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

Client health and training records: retained for a minimum of 7 years following the end of our professional relationship, in line with standard practice for fitness professionals and potential liability considerations

Financial records: retained for 6 years in line with HMRC requirements

Enquiry and contact data: retained for 12 months from last contact, unless you become a client

Marketing opt-in data: retained until you unsubscribe or withdraw consent

Website analytics data: as determined by the relevant platform's data retention settings

After the applicable retention period, your data will be securely deleted or anonymised.

 

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you

Right to rectification — to ask us to correct inaccurate or incomplete data

Right to erasure — to request deletion of your data, subject to legal retention requirements

Right to restriction — to ask us to limit how we process your data in certain circumstances

Right to data portability — to receive your data in a structured, commonly used format

Right to object — to object to processing based on legitimate interests or for direct marketing

Right to withdraw consent — where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing

Right to lodge a complaint — with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month. We may need to verify your identity before processing your request.

 

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

These measures include:

Secure, password-protected systems and platforms

Use of established third-party platforms (such as Wix) that maintain their own robust security standards

Limiting access to personal data to those who need it to perform their role

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, notify you directly.

 

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and support our marketing activities.

Types of cookies we use:

Strictly necessary cookies — required for the website to function correctly (e.g. booking and session cookies)

Analytics cookies — to understand how visitors use our website (e.g. Google Analytics)

Marketing cookies — to deliver relevant content (only where you have consented)

You can manage your cookie preferences via your browser settings or the cookie consent tool on our website. Please note that disabling certain cookies may affect the functionality of the site.

 

10. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms or YouTube). We are not responsible for the privacy practices of those sites and recommend you review their privacy policies directly.

 

11. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website, with the date of the most recent update shown at the top of this document.

Where changes are material, we will take reasonable steps to notify you.

 

13. Contact Us and Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us in the first instance — we will do our best to resolve the matter promptly.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Helpline: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

This document was prepared for Joint Success Personal Training. It is provided for operational use and does not constitute legal advice. You should seek independent legal advice if you require confirmation of compliance with your specific circumstances.